This purpose of this weblog is to track news and events related to high-speed (broadband) Internet access in the rural areas of Ottawa and, to a lesser extent, in nearby townships.
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Postings & Moderation
I've opened up this blog to allow anyone to post to it. However, I continue to moderate and will remove any inappropriate content, e.g. anything not related to high-speed internet access in the rural Ottawa, the Ottawa Valley, Eastern Ontario, and the Outaouais.
Monday, May 21, 2012
Wednesday, May 02, 2012
Storm rolling out 10MBS wireless near Dwyer Hill
I have been really discouraged by Xplornet in the last 6 months and I have been looking for **any** other option. My Xplornet speeds have become so slow I can't use Youtube or vpn into work. They tell me it is due to my garage door opener or my wii :-) I was forced to convert from Storm. With my old Storm account I had 3mbs up and down and it was **very** good service. I contacted Storm and they are planning on rolling out a 10MBS service in the Dwyer Hill area if there is enough interest. IMHO if you want internet that is actually usable and you want to deal with reasonable people, go to http://storm.ca/ovs/. dwyer-hill.ex9z@ncf.ca
2 Comments:
- James Kayden said...
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This comment has been removed by a blog administrator.
- said...
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This comment about Explornet is pretty consistent with all the other comments I have heard about them. Seems like they can't provide the services they sell, they should live up to expectations or change their sales tactics.
Monday, April 30, 2012
Seeking advice on high-speed internet in Dunrobin Shores
We're considering a home on Armitage in Dunrobin Shores. Not familiar with Internet here (we are out of province) but have a home-based business that is dependent on high speed. Any advice
I'll open with the usual list of Bell (TurboHub), Rogers (RocketHub), Xplornet, NorthWind, and Pioneer. Links to all of these ISPs are available on this blog site (usually in the right-hand margin of the page).
Bell and Rogers seem to be hit-or-miss in any given area even though they claim to provide excellent coverage over virtually all of eastern Ontario (e.g. Bell is quite good at my home near Manotick but Rogers' signal in the same location is very poor).
Xplornet seems to have high latencies (ping times) and can't seem to maintain reasonable speeds. This too may also vary from location to location.
NorthWind and Pioneer are small local companies. I have no personal experience with them, but in the main, comments from blog readers seem generally positive.
-Chris
4 Comments:
- Dennis Holloway said...
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According to me,Rogers (RocketHub) will be the best for high speed internet in Dunrobin Shores.I haven't heard more about the rest.
- said...
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Northwind Wireless provides free internet access at Dunrobin Pizza and from what I hear their service is pretty good.
- seo melbourne said...
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This comment has been removed by a blog administrator.
- Vishnu said...
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Thursday, March 29, 2012
Fibre optics on Richardson Side Road
-- Mike
13 Comments:
- OpaB said...
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Talked to 2nd level support at xplornet. They stated that the corkery tower will be receving 4g in may 2012. Indeed their website already shows 4g technology for the corkery area. Good princingwithhigh caps.
- said...
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You think xplornet high has cap. If you play games or download movie.Cap not high enough.Upload speed is slow too.There is rumour ther new provider coming to Corkery with no cap. Check out all the rules from Xplornet when tower is full.How much it cost for being over the cap.Plus the cost of setup 4g.
- said...
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OpaB, I don't know what you're on, but their largest cap is 30GB. Their prices are astronomical and their service is sketchy at best. I can't get the speeds I'm paying for and I cancelled service with them due to poor customer service, bad networks and excessive charges.
- said...
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I guess you dont live in corkey area, If you look for 3.5 or 900 you cant get it because tower is full.Do you really think 4g going to be better? Play games and find how good xplornet is. I know of people in corkey woods have problem with xplornet because of speed.You pay $100 or $54 a month you get the same speed. Know this for a fact. For your information the tower in manion call Rockland tower.More information there fibre line on March rd. that Rogers has. So next time you ask somebody what there on. Think twice before you write. Guess what i got all information on Xplornet 4g . Plus company have higher cap rate.
- said...
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I'm just off Richardson Side Road and was forced to switch from Bell 'Portable' internet to Bell's 'Turbo Hub'. The speed is improved but the pricing is HORRIBLE! The only plan they offer is a 'flex' plan which bills you based on usage. This month I'm on track to have my monthly bill go from $50 to $180.00. I've heard nothing but bad news from Xplornet users and Rogers offers the same package as Bell. Does anyone know of an alternative?
- said...
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Steve,
Check with Northwind Wireless. No caps, no throttling, decent speed & service. Not sure if they service your area though.
Gus - said...
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Marcpin30
Does anyone who can make a difference every take note of the information on this blog? I moved into Corkery in 2009, Paid 75 dollars to Xplornet for them to tell me I don't get a signal. I have tried Rogers turbo hub, terrible. Going through Hell I mean Bell Turbo hub now and it’s all bad and costly. We weren't told about the cap and we paid for it. We lose or cannot get a signal from 9am to about 8pm.Currently up to 14 phone calls trying to speak to someone at bell. Our phone lines or "Central Office" comes from Almonte 12 kms away so high speed like the urban folk is out of the question. We pay City taxes and we are serviced from Almonte. Perhaps I should ask Almonte for help. City doesn't seem to care and provided inaccurate information in a recent request I made. We have considered moving from our dream house because the internet is such an integral part of our lives as it is with everyone. My kid is not allowed on internet for more than 30 mins a day. Try and do school work and have fun as a kid with that. Not enough voters on this side of the Queensway I figure for us to make a difference. Funny how every small community around gets high speed but we don’t. Constance Bay gets it, oh forgot that’s where the city councilor lives. Maybe one will move into our area someday and understand. Again Rural loses against urban votes. - Leo and Marianne Greeley said...
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Also in Corkery Woods, best signal I can get is Rogers 3G with an external Yagi. Horrible caps, speed and cost. We will indeed be moving to get away from the frustration unless by miracle Fibe shows up on my doorstep. Been told that the techs have been working in area but that really says nothing. You would think they would want advanced converts as a reason to actually run cables.
- FireFox said...
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Im located in Manion Heights (which I think is on the other side of March Rd from the Corkery Woods folks). After reading this blog entry about the fibre-optic lines on Richardson side road I did notice them on the ride home. They seem to run along Richardson, then follow Beavertail Rd to the Bell phone box at the corner of Beavertail and Old Almonte. So if your phone line terminates at this box there may be hope for DSL or Fibe (ADSL2+). Recall though that phone line length is a big issue with ADSL2 tech. Honestly as much as I would love to get a hardline connection, I just dont know that its worth it financially to Bell to upgrade the lines. The infrastructure cost to wire up Corkery style communities is enormous compared to the new cookie-cutter developments in Kanata, and then the CRTC rules force them to allow re-seller access (Teksavy and friends). From a pure business point of view the wireless solutions are much more attractive to the bottom line than expanding their hardline areas. Sucks for us, but my opnion is that we may be holding our breath for a very long time to see hardline based internet in the rural areas of Ottawa.
I am running a Rogers rocket hub (migrated from Rogers portable internet) and finally bit the bullet on getting an external yagi. The service was just OK in the winter, but as the trees starting getting leaves it got much worse. With the yagi installed on the roof ( clear LOS to the rogers tower ), there is a big difference. Averaging 3 mbs down in peak times (7-9pm) and 5 down just about all other times. Without the external antenna I would be lucky to get 1mbps, and peak time was a dialup style experience.
I dont know if Northwind has made any more progress on their deployment to the Corkery area - has anyone heard from them in the area ? Its really a shame that Xplornet is sucking up municipal and federal grant money and not providing much more than SimplySurf did for the area.
Fox - said...
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It is really too bad that a company doesn't tap into the fibre at the corner of Jacob's Gate and Hwy 49 used by a previous ISP.
I use Xplornet and will jump in a second to find a true high speed alternative. It is pretty fast from 6 AM to 7:30AM . Hit and miss after that. And, I am using the top business WiFi package.
I tried the Rogers LTE stick but only got 3G speeds.
I have been told that Bell is coming out to our area DSL but they need to install some power at the remotes. Who knows. However, if any ISP is reading this, many of us are nearing the end of our Xplornet contract and have had enough experience to realize, it sucks.
I have been in the Corkery/Bearhill area for 11 years. I have been through it all from bonded modems, 3 high speed sat options, 2 WiFi providers. I have looked at fibre to my house and distribution from there.
D - goZoom.ca Inc said...
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"It is really too bad that a company doesn't tap into the fibre at the corner of Jacob's Gate and Hwy 49 used by a previous ISP."
We looked at that - there's no ROI - Rogers owns that Fiber and it's priced accordingly. Part of the reason why Simply Surf went under was their atrocious transit expense.
goZoom.ca Fixed Wireless Service will be available in Marathon and Deerwood Estates June 1st. We're also looking at a shot to Beartrail and Manion BUT the prospect of DSL via an ONU in that area is a deterrent as that would probably wipe out our ROI so we need to consider that.
Ian Fraser
CEO goZoom.ca Inc
877(613) 622 0093
http://www.gozoom.ca - said...
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"We're also looking at a shot to Beartrail and Manion BUT the prospect of DSL via an ONU in that area is a deterrent as that would probably wipe out our ROI so we need to consider that."
I assume you mean Bearhill?
I thought you tried doing a shot before but could not get anything helpful. Note the DSL rumour was from 2 different Bell line workers. I am not sure how much validity.
I personally had looked into tapping into the fibre (quotes on service and equipment). I think it would be viable if deployed properly. If done right, there would be no reason to go to any other solution.
I would support an ISP that would be interest in shaking the bed that holds the City of Ottawa and Xplornet. - goZoom.ca Inc said...
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Yes Sorry - Bearhill. The network is always expanding. BearHill is now a possibility. The viability of serving the area effectively is still not 100% with the type and density of the foliage. The prospect of a pending Landline solution adversely effects the ROI obviously. It should be easy enough to determine if that's what's going on though.
Afraid I disagree on the price of that tail; That's one very expensive Fibre there. Way beyond what I would expect to pay for a 100Mbps drop.
Thursday, February 09, 2012
CDN article: Rogers to sell USB sticks that can double LTE speeds
http://www.itbusiness.ca/IT/client/en/CDN/News.asp?id=65985
Tuesday, February 07, 2012
CDN Now article: Rogers will stop traffic throttling next month
http://www.itbusiness.ca/IT/client/en/CDN/News.asp?id=65964
Bell stopped traffic throttling in December:
http://www.itworldcanada.com/blogs/network-world/2011/12/20/bell-will-end-internet-traffic-throttling/63427/
Wednesday, July 13, 2011
ITBusiness article: Rogers launches Canada's first LTE service
It's looks a little pricey for what you get, compared to Rogers' RocketHub/Stick or Bell's TubroHub/Stick (HSPA+ service). From the article:
The Sierra Wireless modem costs $80 on a three year data plan. The flexible plans start at $45 for 1.5 Gigabytes of data a month and run up to $90 a month for 9 GB of data. The plan automatically shifts subscribers up or down levels depending on their monthly use.
Rogers said customers will see average download speeds of between 12 and 25 Mbps, depending on network congestion and spectrum used.
With RocketHub or TurboHub -- especially with the higher speed SpeedBoost option -- rural home Internet users can get similar performance at a lower price than Rogers' LTE service. The LTE plan seems suitable only if you need high-speed with your mobility plan.
14 Comments:
- Paul Brun said...
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I live just outside North Gower on Third Line Road. Over here, my internet options are limited. I can either go with XploreNet, Bell or Rogers. I don't like how XploreNet may be imposing throttling limits on daily and/or monthly caps. If I purchase Internet, I want it to be completely open. Furthermore, I don't like the tiered billing that comes with Bell or Rogers Mobile Internet. I opted for Rogers since I was a Rogers customer for a while, but I don't like the service or the billing. I just wish there was a Wireless provider that gives you a fixed price for unlimited or for some really high bandwidth number. It is too easy to reach +10gb between two people.
paul - said...
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We think there going to be a new internet provider . Northwind .No cap ,good speed, price is right. Corkery woods area. Bell & Rogers cost is high. Xplornet speed up and down.
- FireFox said...
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Anonymous,
Im also located in the Corkery area - do you mean that you wish that there was an alternate ISP in the Corkery woods area like Northwind, or that you are currently able to get service with Northwind ? If there is a new service provider for the area, I would love to hear about it.
Thanks
Fox - Chris Spencer said...
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I personally (and professionally) think that the days of unlimited download for a fixed monthly price are numbered. All the incumbents are moving to tiered pricing even in wireline services like DSL and cable, and they are still trying to recoup their investments into wireless ISP. Only small operators seem to still be offering unlimited services, and I think they will eventually have to follow the incumbents, since, by and large, the small ISPs are using the backhauls of the incumbents.
That said, as more operators enter the wireless ISP space, we may see downward movement monthly subscription rates, or more likely, increased download limits for the same cost (because companies don't like to have less revenues).
Finally, where I am located (between Manotick and Kars), I've tried both Bell's Turbo Hub and Rogers' Rocket Stick. I get much better speeds from Bell. This probably has more to do with my location than either Bell's or Rogers' service.
So, if you've tried one incumbent and are not happy with the service, you may want to try another.
-Chris - said...
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NorthWind setting the tower up on Jacob Gate. When i dont know. Talk to David Mckeen at Northwind.
- said...
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Bell and Rogers fiber on March rd. Northwind trying to hook up with fibre to tower but the cost is high. Look like we are going to be stuck with Xplornet,Bell ,Rogers Wireless .
- said...
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Northwind ready to setup on Jacob Gate in two week . Call David Mckeen
- shubert1969 said...
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I do hope that an alternative high speed provider shows up near corkery woods area. I am with Bell 512K (portable internet) and the speed and connection have been absolutely horrendous these past few months.
Thinking about starting as pigeon delivery service or sending a usb stick by mail.. might be faster :) - shubert1969 said...
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Bell just send me a letter indicating they will discontinued the bell portable service in the corkery wood area.... They want me to move to the turbo hub...mmmmm an extra 40$ for the same monthly usage. I guess it's Xplorenet :(
- FireFox said...
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Hi shubert1969,
Rogers has discontinued their version of that same service as of March 1st 2011 as well. Just as it was starting to work quite well (solid 2mbps down) for me. The original migration letter that they sent me was for a standard RocketHub data plan, but there were enough users harassing them for something better that Rogers did come up with a special "Portable Migration plan" that I was able to secure. This new plan gets you the rocket hub free of charge and 10 gb of data for $45 and up to 30 gb for $60 on a 2 year term. The original portable internet service was supposed to be capped at 30 gb, so I took the offer before they changed their minds. Was a bit of a gong show trying to get to the right agent to get the thing activated on the migration plan though.
Keep the pressure on them - write them a letter explaining that your usage will result in a larger bill and see if Bell will also make a special migration plan.
Too bad that there arent any other options in the Corkery area. Best of luck.
Fox - said...
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I am working on getting a new provider in Corkery woods. So hang on. If you want to help out call up Northwind for more information. Xplornet cost to much for dial up.
- shubert1969 said...
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Thanks anonymous,
I previously sent an email to David and anxiously waiting for an a-ok.
Stephane - said...
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Talking to Dave McKeen at Northwind saying they are looking at Two different tower. He think they going to send signal from Jacob Gate and other from the Corkery church. Send email to Dave and use my name so he know who want the service in Corkery woods.
Frank - OpaB said...
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Heard from Xplornet 2nd level support that they will install 4g from the Corkery tower in May 2012. Pricing is already on their website. Cap is much higher than bell or rogers for same cost.
Saturday, June 11, 2011
FP article: Rogers to roll out LTE network in Ottawa
I wandered over to Rogers website, and sure enough, the LTE Rocket Stick is being offered in the Ottawa area... with delivery sometime this summer. So it looks like the stick is available for pre-order.
The site doesn't get into performance specifics either, other than to say the service will be significantly faster than current HSPA+ networks (which have download speeds of up to 21 Mbps) and will depend on hardware selected.
LTE Rocket Stick hardware costs are $80 for 3-year contract, and $170 with no contract. No word on monthly service package costs.
Hopefully we can find out more later in the summer.
-Chris
3 Comments:
- Leif said...
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Does LTE provide better coverage? i.e. in areas that previously had difficulty getting 3g service like homes within 3g range but protected by thick woods, etc.
- ian said...
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Anyone have any idea if the bandwidth caps will be sufficient to handle video/netflix or other high bandwidth activity?
- Andreas said...
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LTE is now live in the Ottawa area. The coverage is excellent and includes rural areas around the city. The speeds are astonishing... and so are the bandwidth caps.
Here's a good review of the service:
http://www.electronista.com/articles/11/07/07/our.rogers.lte.test.shows.fast.speeds/
Here is a coverage map:
http://www.rogerslte.com/lte-in-your-area
I couldn't find info on the Rogers website about the plans, but this article indicates "Service is based on a flex-rate strategy that costs a minimum $45 a month for 1.5GB of data and jumps to $60 for 3GB of data. Service peaks at $90 for 9GB of transfers and costs $10 for each gigabyte over the top tier."
http://www.electronista.com/articles/11/07/07/rogers.lte.starts.in.ottawa.first/
I haven't purchased it yet, but I probably will eventually. It would be good as a second connection when you really need the fast speeds.
Wednesday, May 25, 2011
Comparison of Bell and Rogers HSPA networks
Although not exhaustive, I tried to keep things as similar as possible.
- The Bell Hub and Rogers Stick were located ~1m apart.
- The tests were performed ~30 seconds apart.
- All tests were performed using testmy.net's Download SmarTest.
Key differences include:
- The Bell Hub was connected through my WinXP PC while the Rogers Stihttp://www2.blogger.com/img/blank.gifck was connected to my Vista laptop.
- Rogers are towers are located to the ~2.5km north and ~5km south of my home, while Bell towers are located ~5km east and west of my home.
Bell Turbo Hub test results: 3.3 Mbps down
Rogers Rocket Stick test results: 750Kbps down
Click on the 'results' links to see the test details.
I actually ran a numbers of tests; the above results are typical. I saw Rogers range from 63 Kbps to 1.5 Mbps, while Bell never dropped below 2.5 Mbps.
For this morning anyway, and in my immediate area, Bell was way faster than Rogers.
11 Comments:
- Sneaky said...
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Thanks and please keep us updated on this as I am deciding over the next month about which to use based on this kind of data. I would like to know what area you live in?
- Jason said...
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Thankyou and please keep us updated about QOS during peak hours. What area do you live in?
- Chris Spencer said...
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I live between Manotick and Kars.
- Lois Anne Addion said...
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Well, in my continuing search for reliable high speed, I got a Rogers Turbo Hub (fortunately they have a 14 day return policy). I connected it and found there was no internet connection here. The Hub showed low signal. A friend who lives on 6th Mile just east of Tommy Dolan has a Rogers cell phone and when he was here he got no signal.
Next on the list is Telus... last on the list is Xplornet. Still having serious problems with My Bell Turbo Hub (Netgear) Intermittent ability to connect - last speed test - 1.06MBS down; 346KBS up.
I live on Wagon Drive in Dunrobin. Dunrobin Rd to north on Vance; Vance to west on Greenland; Greenland to north on Mast Lane...then around the circle//
Hope this info helps some of you. - Chris Spencer said...
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@Lois Anne:
If you're still considering one of the big wireless internet providers, you should know that they usually leverage their cell towers to handle their HSPA network as well (I mean, wouldn't you?). Here's a link to a mapping of supposedly all cell towers in Canada:
http://www.ertyu.org/steven_nikkel/cancellsites.html
The closer the cell tower is to your location, the more likely you are to get a strong signal and thus higher speeds (not that a strong signal is the only factor affecting speed).
Also, if you're currently getting 1 Mbps down on the Bell Turbo Hub, and you're not getting any signal from Rogers, then, sadly, that may be the best that you can get in your area. I abandoned Xplornet after they couldn't even reliably manage 500 Kbps down on my 3 Mbps service (I was expecting and used to get 1.0 - 1.5 Mbps reliably).
You could try Xplornet. I think they have a 30-day trial. But be warned they have a new fair-use policy which allows them to throttle download speeds. I read the policy, and it was another factor in my decision to abandon them.
-Chris - said...
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Lois Anne,
I understand Northwind Wireless is now providing wireless internet in the Dunrobin/Greenland area after the demise of SimplySurf. May be worth giving them a call. - hromanko said...
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I live just north of North Gower and used to have Storm service then XplorNet, then unfortunately tried Bell WiMax (which they abandoned without telling their victims... er customers) and am now on a Bell TurboHub. I can confirm that the Bell HSPA is considerably faster than Rogers, not just in rural Ottawa but almost everywhere in Ottawa and Toronto. For example, with the same smart phone, in downtown Ottawa, Bell downloads at 4 mbps and Rogers at .9 mbps. Where I live it is around 1.8 mbps down for Bell and .3 - .4 mbps down for Rogers. Unfortunately, in recent weeks Bell's service has been very unreliable -- for hours it has been as low as .1 mbps down. I'd love to hear what your QoS is/has been with the Bell turbohub.
- said...
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I used to use Rogers High Spped and recently moved where there is no line service for high speed. On advice, I chose Bell Wireless Internet (not based on mobile service). The advertised speed is 3M. On average I would estimate it to be 1M and as I type, the speed is ...wait...a whopping 110K. With such slow speeds it's impossible to use the internet...2-3 min for a simple webpage to load.
I'm about to switch to the Bell mobile Turbo Hub and see how that goes. - said...
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Rogers has a retention plan for users of their portable internet service which is a pretty good deal. Now they need to make this available to all of their current Rocket Hub customers. We switched to the Rocket Hub a year ago and as a result it is not available for us or apparently other current Rocket Hub users.
PIS Migration Offer Ref: RETSRA057
Level 1 plan: $45/month 10GB
Level 2 plan: $60/month 30GB
Must sign up for the 2 year plan, free rocket hub.
($10/GB overage still applies with max $100 a month overage)
______________________________
You have reached our Online Management Support Team.
I understand how this can be frustrating to you. If you choose to switch to the Rocket Hub, I am willing to offer the following price plan:
Flex Rate Data Plan:
Level 1 – $45 (up to 10GB)
Level 2 – $60 (up to 30 GB)
(Overage: $10 per additional GB up to a cap of $100)
Government Regulatory Recovery Fee (GRRF) applies as well
The requirement for the price plan above for Rocket Hub is a 2 year term.
If you accept the above offer for the Rocket Hub, I suggest purchasing the Rocket Hub at a local Rogers’ store near you and once you activate the device, reply to this email and I will change your price plan to the above. I have provided you with a link to find a store near you: http://www.rogers.com/storelocator.
Thank you for sharing your concern with us.
Regards,
Nathalie G.
Online Management Support Team
http://www.rogers.com - Jason said...
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What a load of garbage from Rogers... a 2 year contract and $10/GB when you go over your $60/30GB max! Only in Canada can people be so ripped off so badly by our Telco monopoly, especially rural dwellers.
- Chris Spencer said...
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Still better than Bell's TurboHub offering: $60/month for first 10GB, then $15/GB after that.
Saturday, April 02, 2011
ElectronicBox offers DSL in Ottawa area
Of course, most rural Ottawa customers can't get DSL. If they could, this blog would likely never have been created. But I'm posting it here since I know that some readers are in areas serviced by DSL.
1 Comments:
- said...
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I received a call from Bell over the weekend. They tell me that the Bell Fibe internet is now available in my area - just east of Kemptville. This is good news as the only option I currently have is xplornet. Fibe 16 is the highest level currently available. No Fibe tv yet. I have the Bell installer coming tonight.




4 Comments:
And, many of us are delivered dial-up speeds by high speed providers on a regular basis. :-(
And at high-speed prices.
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