Where's Arryba?
Over the past two weeks, I gotten numerous reports from neighbours, collegues, and other Arryba subscribers that Arryba is not responding to customer emails or calls or even new customer enquiries. In fact, Arryba's voice mailboxes are all full, and no one appears to be answering the phone, even during normal business hours. These observations by others align with my own personal findings since August 1.
On its own, this is all very worrisome. But couple it together with the still unrepaired lightning damage in the Greely/Metcalfe area, and frequently-interrupted service in the Kars/Manotick area, and one has to wonder about what's happening at Arryba.
If anyone knows anything more, please post a comment here. If I find out more, I will update this posting.
August 15 Update:
From a couple of sources, I've been able to find out the following info concerning Arryba:
Lightning damage in the Greely/Metcalfe area was more extensive and expensive than Arryba first thought. They are trying to arrange to replace/repair this equipment. Customers left without service will not be charged/billed. Arryba will continue to provide service where equipment is functioning.
August 17 Update:
My sources tell me that Arryba is intending to file (or has already filed) for bankruptcy protection, as it attempts to restructure.
August 20 Update:
Arryba is showing signs of life... or at least its website is. On its main page, there are three new messages dated August 17, August 17, and August 20. The first message states that updates will be posted in the next few days. The second message offers an explanation and apology, and lists some dial-up options. The third message states that Arryba is in transition and that existing clients will likely be transferred to another ISP in the comping weeks, and that Arryba is currently working with Storm Internet to get services restored.
On its own, this is all very worrisome. But couple it together with the still unrepaired lightning damage in the Greely/Metcalfe area, and frequently-interrupted service in the Kars/Manotick area, and one has to wonder about what's happening at Arryba.
If anyone knows anything more, please post a comment here. If I find out more, I will update this posting.
August 15 Update:
From a couple of sources, I've been able to find out the following info concerning Arryba:
Lightning damage in the Greely/Metcalfe area was more extensive and expensive than Arryba first thought. They are trying to arrange to replace/repair this equipment. Customers left without service will not be charged/billed. Arryba will continue to provide service where equipment is functioning.
August 17 Update:
My sources tell me that Arryba is intending to file (or has already filed) for bankruptcy protection, as it attempts to restructure.
August 20 Update:
Arryba is showing signs of life... or at least its website is. On its main page, there are three new messages dated August 17, August 17, and August 20. The first message states that updates will be posted in the next few days. The second message offers an explanation and apology, and lists some dial-up options. The third message states that Arryba is in transition and that existing clients will likely be transferred to another ISP in the comping weeks, and that Arryba is currently working with Storm Internet to get services restored.
posted by Chris Spencer at 3:07 pm
3 comments
3 Comments:
Hey Chris, nice work :)
Great blog and site, useful info,... thanks a lot!
I am affected by the Arryba outage. Not much to add. Another rumour I heard is that they are short on funds and having a hard time paying for the new equipment. Mind you this is not a reliable source and could be pure speculation. Still as the time passes without service it starts to make more sense.
At 1st I assumed they need more time to get replacement equipment due to the the extensive damage. Now 2 weeks later that explanation no longer works. Besides it is trivial to add a short news items on the news page saying so. Instead they are not offering any info, online or offline. Chances are they have bad news they don't want to share with customers.
Not sure if you know, the Metcalfe golf club antenna was hit several times, perhaps 3 times, by previous storms. I remember short outages of a day, no more, but didn't count how many times it happened. So it has to be expensive for them to be replacing equipment so often.
Anyway the longer this silence persist the more likely it is that they are running out of money. Too bad.
I heard a rumor that they don't have money to repair the damage and they might bankrupt if they don’t’ sell the company.
This is not-professional – not answering the phone, fax is not connected, not answering the e-mail. At least they could have posted some information and apology on the mailboxes of affected area.
I agree that some form of updated communication by Arryba is in order. As a minimum, an update web page would be nice.
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