Welcome to the self-proclaimed Rural Ottawa High-Speed Internet Blog. High-speed Internet access is virtually ubiquitous in the urban and suburban areas of Ottawa, but when I started this blog in 2005, only about 60% of the rural areas of Ottawa have coverage. However, even for rural citizens, high-speed Internet access is becoming as necessary as telephone service. Happily, high-speed coverage for rural Ottawa has increased significantly, and not only is coverage reportedly above 90%, many rural residents and businesses now have more than one choice of high-speed ISP.

This purpose of this weblog is to track news and events related to high-speed (broadband) Internet access in the rural areas of Ottawa and, to a lesser extent, in nearby townships.

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I've opened up this blog to allow anyone to post to it. However, I continue to moderate and will remove any inappropriate content, e.g. anything not related to high-speed internet access in the rural Ottawa, the Ottawa Valley, Eastern Ontario, and the Outaouais.

Tuesday, July 15, 2008

Xplornet offers discounts for Storm converts

Today, I received the following message from Xplornet, so I thought I'd pass it along. I am unsure if this discount only applied to Storm subscribers which have already converted, or to future converts as well. If you have any questions about it, I suggest you contact Xplornet directly.

-Chris



Thank you again for becoming an Xplornet customer. We appreciate your business and look forward to providing you with exceptional services, and support that you deserve.

We understand that your transition from Storm to Xplornet may not have been as smooth as it should have. We would like to apologize for this and thank you for your support and patience

Upon further review of our service package offerings, Xplornet is now able to provide you with an even better value. For you, our Xtreme package has been lowered to $49.99 (a $10/month savings) and our Xpress package to $44.99 (a $5/month savings) when a contract is agreed to. This discount will continue even after your contract expires.

If you have previously agreed to a contract on one of these packages, there is no need to contact us as we will automatically update your account with the new pricing. If you are currently not on a contract, and would like to take advantage of the new pricing, please contact us at telesales@xplornet.com.

Again, on behalf of Xplornet, I apologize and thank you for your patience and understanding. We look forward to continuing to serve you in the future.

Kindest regards,
Allison Lenehan
Chief Marketing Officer

posted by Chris Spencer at 5:33 pm 2 comments

2 Comments:

Anonymous Anonymous said...

I got the same letter. This is how they give a gift ... discount but then have you sign a contact. I will be VERY careful before signing anything from them.

September 23, 2008 8:27 am  
Blogger Chris Spencer said...

Reduced pricing for signing short- or long-term contracts is pretty standard across the industry. Similar offers are made for cell phone and smartphone services. Always be careful when signing contracts, since getting out of them early usually involves a cancellation fee often equal to several months' fees.

I have a one-year contract with Xplornet, and so far, I'd give my experience them a 'B' grade, mostly because trying to reach there customer support hotline has long wait times. This is probably the same grade that I'd give Bell Sympatico, although my experience with Bell Sympatico is 3-4 years out of date. And I'd have given Storm and now-defunct Arryba 'A' or 'A+' grades.

September 27, 2008 9:05 am  

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