Welcome to the self-proclaimed Rural Ottawa High-Speed Internet Blog. High-speed Internet access is virtually ubiquitous in the urban and suburban areas of Ottawa, but when I started this blog in 2005, only about 60% of the rural areas of Ottawa have coverage. However, even for rural citizens, high-speed Internet access is becoming as necessary as telephone service. Happily, high-speed coverage for rural Ottawa has increased significantly, and not only is coverage reportedly above 90%, many rural residents and businesses now have more than one choice of high-speed ISP.

This purpose of this weblog is to track news and events related to high-speed (broadband) Internet access in the rural areas of Ottawa and, to a lesser extent, in nearby townships.

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Monday, March 31, 2008

Barrett Xplore Inc. Buys Storm Internet Services wireless operations

I was notified by email from Barry Williams, president of Storm Internet Services and by comment posting from Tony that Storm's wireless business has been bought by Barrett Xplore, a.k.a. Xplornet. The contents of the email which I (and presumably all Storm wireless customers) received are given below.



Storm Internet Services and Barrett Xplore Inc. (www.xplornet.com), through its Xplornet brand, are pleased to announce that Xplornet will now be the service provider for Storm's wireless Internet services
customers. Barrett Xplore is Canada's largest and fastest growing wireless Internet Service Provider (ISP), with tens of thousands of subscribers across the country.

Xplornet offers both fixed wireless and satellite high-speed Internet services, enabling Xplornet to reach virtually every single Canadian. We are confident that you will be pleased and impressed with Xplornet's service offering.

Some benefits of Xplornet are:

  • 24/7/365 technical support
  • Guaranteed rates: your rate will be protected for the duration of your contract
  • No additional download volume fees
  • All customers receive 2 Gig of storage with Xplornet email accounts

The process of moving each customer to Xplornet's service is expected to take a few months. Xplornet will contact each Storm customer individually starting in April 2008 to begin this transition process. Customers will be grouped by area served and package type in order to
coordinate the appropriate equipment changes/upgrades and to answer any questions you might have about Xplornet services. Rest assured that this is being done over a period of time to ensure that each customer is handled with the great concern and care that Xplornet prides themselves on providing.

Until the time that you are contacted by Xplornet and converted to their equipment and service packages, you will continue to contact Storm for all technical, billing, questions and problems. Storm will also be billing you during this period.

When you are contacted by Xplornet they will be happy to answer any questions that you have concerning this conversion.

Kindest Regards,

Barry Williams
President
Storm Internet Services

3 Comments:

Anonymous Anonymous said...

This is some of the best news I've ever heard. I've got Xplornet Sattellite service and it is great. Storm had put up a wireless tower a few KM away from me, but I was unwilling to switch as I am happy with Xplornet. Now that Xplornet will occupy that tower I'll be able to switch to fixed wireless service.

Great move.

April 01, 2008 2:06 pm  
Anonymous Anonymous said...

I've gotten both the email and letter about Xplornet taking over Storm in rural Ottawa. Has anyone heard yet what the deal will be? They mention "contracts" which has me worried. Also, I currently have fixed wireless from Storm at $40/mth. By their website it's "3 Mbps", but with the various upgrading they've been up to, I've sometimes seen it moving at 5 Mbps. For XPlornet the "Special" for 3 Mbps is $50/mth, and 5 Mbps is $60!

On a related note, what ever became of Arryba's assets? Are they still owned by creditors or have they been written off now? I ask because I'm an original Arryba subscriber, and the radio unit on my property for my Storm service is originally from Arryba. Xplornet now mentions "upgrading" the equipment for Storm customers..., if the gear still belongs to Arryba's creditors, or to me now, then that upgrade gets interesting...

Thanks,
KDJ

P.S., happy to see this site is still running strong! :)

April 08, 2008 9:06 pm  
Anonymous Anonymous said...

Xplornet called me to do the switch from storm. They told me service is identical. I asked them what the up and down speeds are. They said 3mbs down and 600kbs up. I told them that Storm has 3mbs up and down. I just checked on Storm's website and that is what it still says. If you read the reviews of Xplornet they look pretty bad compared to Storm. I was invited to an Xplornet sucks group on facebook months ago. I don't like the fact they want to lock me into a contract and that they don't use the existing Storm hardware (which I purchased expcept for the modem). I see Bell and Rogers now offer some sort of new wireless service in the area. I wonder how it compares?

May 06, 2008 9:51 pm  

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HiSpeed in West Carleton Update

I am posting this West Carleton HiSpeed Internet update at the request of Sulo Viherjoki, the author. I have made only minor changes/additions. --Chris



The winter is almost over (touch wood!) and thought I'd give you and your readers an update about what has happened in my neck of the woods since December 2007. I have received responses from some of your readers on my original posting.

There is nothing new to report on from Xplornet and my friends/politicians at city hall.

No new news to report from Sympatico Unplugged or Xplornet either.

However, Rogers has a cell tower within viewing range of my living room window and it supports Rogers Portable Internet. To my knowledge, the only subscriber is the property owner on which the tower is located. He (a mutual friend) was unaware until I told him that Rogers had Wireless internet on this tower. This tower is located on the south side of Richardson Side Road, mid way between the intersections of David Manchester Road and Spruce Ride Road.

Note that although the Rogers website shows only limited access from this tower, their coverage map may be overly pessimistic. This is after talking to their staff at the Rogers Centrum Kanata location. Since they have both an inside and outside installable modem available, I am optimistic that I will be able to get a signal. I have to wait till the snowbanks around my house are gone though!

In addition, I would like to share with you and your readers that the current issue (April 2008 - No. 199) of Harrowsmith Country Life has an article on Rural Internet Options ("High Speed in Cow Country"). The 2 highlights of the article IMHO are:

1.) All of Nunavut now has high-speed, and

[Chris' note: While this may be true, my understanding is that most of the high-speed is satellite based.]

2.) a small startup homebrew operation near Woodstock, Ontario is offering wireless service for a one time connect/install fee of $99 and monthly charges of $29. They were able to do this in most cases by partnering with local farmers to install their equipment on silos, rather than building expensive expensive towers from the ground up.

[Chris' note: The now-defunct Arryba Communications tried to do something similar. In the fact, the tower that services my home is mounted on a silo about 2 kilometres up the road. I think some other small ISPs in the area (Northwind?) are doing something similar as well, but I could be wrong. In any case, I think co-op ISPs are an excellent grass-roots means of getting high-speed to rural areas; I considered do it myself.]

Sulo Viherjoki

3 Comments:

Anonymous Anonymous said...

I live next door to the property with the Roger's tower and have a clear line of sight to it. Please keep us updated if you get things working. I've heard Bell and Rogers are reluctant to let you sign up and take a modem if your address is not shown as in coverage.

Also, I thought that Bell and Rogers were sharing the network for the Portable Internet/WiMax, have I confused something or should I be able to use either Rogers or Bell for this even though it is a Rogers tower?

I was told by an Xplornet representative that they were looking at putting an antenna on top of the silo on Spruce Ridge to help with coverage in our area but I have not seen anything installed to date.

April 02, 2008 9:24 am  
Anonymous Anonymous said...

Just a follow up to my comment yesterday. I went to Rogers Wireless in Centrum and took home a portable modem last night. They didn't discourage me as long as I knew they did not indicated coverage on their map. I live between David Manchester and SPruce Ridge and it found the signal no problem. Their coverage map is definately pessamistic so I would encourage people to give it a try.

Thanks for keeping this site going. I think the need for it will continue as the services push up the data rate demands and our 1.5M-3M rate serving rural Ottawa are once again considered low speed. Sigh....

April 03, 2008 12:51 pm  
Blogger Chris Spencer said...

Bell and Rogers co-developed the Inukshuk network, which they use for the Sympatico Unplugged and Rogers Portable Internet services. However, I have not heard anything about them sharing access points (e.g. cell towers). If anyone knows anything about this, please post.

Towers atop silos are a great idea... if the owner agrees. Some owners don't want high-speed (which is the usual tactic to cover the farmer's expenses) and others don't want the legal hassles associated with unowned equipment on their property. When trying to find a silo in my neighbourhood, the first two owners I contacted weren't interested.

April 04, 2008 7:32 am  

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